Before you withdraw
A few conditions apply to all withdrawals:
Settled balance only. Your wallet balance must be settled before you can request a withdrawal.
Your account only. Withdrawals must be transferred to a bank account under your own name.
Minimum amount. The minimum withdrawal amount is 25 USD.
IBAN verification required. An IBAN statement is required before your first withdrawal to any bank account, to confirm account ownership. ( only if your withdrawal request is on a different bank account from the one you used to top-up.)
Note: There are no withdrawal limits on Thndr — you can withdraw your full available balance at any time, subject to the minimum above.
Withdrawal methods
Method | Processing time |
Bank transfer — inside UAE | Same day |
Bank transfer — outside UAE | 3–5 business days |
Third-party fees may still apply from banks involved in the transfer, including intermediary banks.
Withdraw to a bank account
Step 1: Add your bank account (one-time setup)
You only need to do this once for each bank account you want to use.
Open the Wallet tab.
Tap Transfer.
Select Bank transfers.
Tap Add a bank account.
Enter your details (IBAN or account number).
Note: There is a 4-hour security cooldown after adding a new account. You can submit your first withdrawal once this period ends.
You can add multiple bank accounts. Each requires a one-time setup, then becomes instantly selectable for future withdrawals.
IBAN statement requirement: If you add a new bank account for withdrawal, you'll need contact customer support to provide an IBAN statement for that account before you can withdraw to it for the first time.
Step 2: Submit a withdrawal request
After setup, use these steps for all future withdrawals to a verified bank account.
Go to Wallet.
Tap Transfer.
Select your verified bank account.
Enter the amount.
Tap Continue to submit.
Withdrawal fees
For withdrawals Thndr does not charge a withdrawal fee. However, please note that third-party bank fees may apply to any withdrawal from banks included in the transfer (including intermediary banks).
What can delay a withdrawal
Destination outside the UAE. International transfers can take up to 3–5 business days to arrive, compared to same-day for UAE bank accounts.
Holidays. Public holidays — in the UAE or in the receiving country — may add delays to transfer times.
Missing IBAN statement. Withdrawals to a newly added bank account will be held until the required IBAN statement is verified.
Security cooldown. Withdrawals cannot be submitted within 4 hours of adding a new bank account.
What to do if a withdrawal has not arrived
If a withdrawal is marked complete on the app but did not reach your bank account yet and the expected time for the transfer to reach your account has passed, please contact support and they will provide a swift copy for the transfer.
How long does cash take to become available after selling US stocks?
Cash typically takes one working day after a completed sell order to settle and become available for withdrawal.
Can I withdraw to someone else’s bank account?
Withdrawals can only be sent to a bank account registered under the same name as your Thndr account. Transfers to third-party accounts, including accounts belonging to family members, are not permitted.
Withdrawal Status
A withdrawal request moves through a series of statuses.
Withdrawal status | What it means | Can it be cancelled? |
Pending | Thndr received the withdrawal request, and it is waiting to be processed. | Yes |
Processing | The wire transfer is underway. | No |
Complete | Thndr successfully sent the funds to the receiving bank. | No |
Rejected | The withdrawal could not be processed. | No |
Voided | The transfer was reversed after it was completed. | No |