We're sad to see you go. If something specific made you want to leave, our support team would love a chance to help first — most issues can be sorted out in a few messages. If you've made up your mind, this article walks you through everything you need to do and what happens after.
Before you start
If you're actively investing through Thndr, you'll need to clear the following before the app will let you proceed:
Requirement | What to do |
Portfolio Balance | Sell all shares or transfer them to another custodian until your balance is zero |
Active Orders | Cancel all pending Buy or Sell orders |
Wallet Balance | Withdraw funds until the balance is under 50 units per currency: |
Savings Balance | Withdraw any funds held in Thndr Savings (Clouds) |
Subscriptions | Cancel any active Thndr subscription plans |
Funding Requests | Cancel any pending top-up requests |
As you resolve each item in the app, the checkmark next to it will turn green. Once all items are cleared, you can submit your deletion request.
How to delete your account
Open the My Hub tab in the Thndr app
Under Account, tap Settings
Tap Delete Account
Clear any outstanding requirements shown on screen
Follow the on-screen prompts to confirm
What happens next: Once you confirm, you'll be logged out and your account will be deactivated immediately. You won't be able to trade, deposit, or access your portfolio.
The 30-day grace period
Deletion isn't instant — you have a 30-day grace period to change your mind. Just log back into the app within those 30 days and your account will be fully restored with the same data, history, and settings.
After 30 days, your account is permanently deleted and cannot be recovered.
What happens to your data
Once the 30-day grace period passes, your personal data is erased from our active systems.
As a regulated investment platform, Thndr is legally required to retain certain records — like transaction history and identity verification documents — for a set period, even after deletion. This is a regulatory obligation we can't override. The data is kept securely and not used for any other purpose. Records related to your identity and trade history may also remain with external entities such as the Egyptian Stock Exchange (EGX) and MCDR, as required by financial law.
FAQs
Will I lose my investment history if I come back later?
Only if you don't log back in within 30 days. Return before then and everything is preserved. After 30 days, you'd start fresh as a new user.
Can I delete my account if I have open trades or pending orders?
No. You'll need to close all positions and cancel any pending orders before the app allows deletion.
How long does Thndr keep my data after deletion?
Personal data is erased after the 30-day grace period, except for records we're legally required to retain under financial regulations.
Still have questions?
Reach out to our support team via the in-app chat and we'll help you out.