Before you withdraw
A few conditions apply to all withdrawals:
Settled balance only. Funds from recent sales may still be settling and won't be available until settlement is complete.
Your account only. You can only withdraw to an account in your own name. The one exception is a first-degree relative (parent, spouse, sibling, or child) — this requires Compliance approval.
Valid, active destination. Your bank account or e-wallet must be active and able to receive transfers.
No account restrictions. Your Thndr account must not be under any active restriction.
Tip: Need your funds faster? You can use Instant Settlement to access unsettled funds early for a small fee.
Withdrawal methods
Method | Processing time | Fee |
Bank transfer — CIB | ~10 minutes (24/7) | EGP 2.5 |
Bank transfer — other banks | ~15 minutes (Sun–Thu, 9 AM–2:45 PM) | EGP 2.5 |
E-wallet | ~15 minutes (24/7) | EGP 2.5 |
Note: Non-CIB bank transfers are only processed during working hours (Sunday–Thursday, 9 AM–2:45 PM). Requests submitted outside this window are queued and processed on the next working day.
Withdraw to a bank account
Step 1: Add your bank account (one-time setup)
You only need to do this once for each bank account you want to use.
Open the Wallet tab.
Tap Transfer.
Select Bank transfers.
Tap Add a bank account.
Enter your details (IBAN or account number).
Note: There is a 4-hour security cooldown after adding a new account. You can submit your first withdrawal once this period ends.
You can add multiple bank accounts. Each requires a one-time setup, then becomes instantly selectable for future withdrawals.
Step 2: Submit a withdrawal request
After setup, use these steps for all future withdrawals to a verified bank account.
Go to Wallet.
Tap Transfer.
Select your verified bank account.
Enter the amount.
Tap Continue to submit.
Withdraw to an e-wallet
Thndr links automatically to the e-wallet associated with your registered phone number. No manual setup is needed.
Withdrawals go to the mobile wallet linked to your Thndr phone number.
Your e-wallet must be active and able to receive transfers.
Make sure you don't exceed your e-wallet provider's daily or monthly limits (Vodafone Cash, Orange Money, or WE Pay).
To change your e-wallet: Update your phone number in Account Settings. Withdrawals will then go to the wallet linked to the new number.
To withdraw:
Go to Wallet.
Tap Transfer.
Select your verified phone number.
Enter the amount.
Tap Continue to submit.
What happens after you submit
Your request moves through the following stages:
Status | What it means | Can I cancel? |
Pending | Request received and queued | Yes |
Processing | Transfer is underway | No |
Complete | Funds sent successfully | No |
Rejected | Transfer failed — check the reason in the app | No |
Voided | Transfer reversed after completion | No |
Once your withdrawal reaches Processing, the funds have left Thndr. Arrival time depends on the receiving provider and may take up to one business day.
Manual security review
Most withdrawals process automatically. In some cases, a withdrawal may be held briefly for a manual security review. This can happen if:
You submitted multiple requests within a 30-minute window
You're withdrawing more than EGP 200,000 to a bank account
You've made more than 3 withdrawal requests within 24 hours
You made a debit card top-up within the last 24 hours
Your account has been flagged by the Compliance team for additional checks
No action is needed from your side. Your withdrawal stays in Pending until the review is complete.
Why your withdrawal was rejected
If your withdrawal is rejected, it will be for one of the following reasons:
Reason | What it means |
Insufficient balance | Your wallet balance dropped below the withdrawal amount between submission and processing |
Dormant account | Your bank account or e-wallet is inactive and not accepting transfers |
Closed account | Your bank account or e-wallet has been closed |
Invalid account details | No e-wallet is linked to your phone number, or your bank account number doesn't match the name on record |
Regulatory hold | An external governmental hold exists on your account (not imposed by Thndr) |
Invalid transaction | The transaction was not successfully sent to CIB |
Incorrect account number | The bank account number entered doesn't exist |
If your withdrawal was rejected, check the reason shown in the app and resubmit once the issue is resolved. If you're unsure what to do, reach out to support through the app.