How to withdraw from your Thndr Wallet
Understand how withdrawals are processed, how long they take, and what can affect them.
Overview
This article covers withdrawals for both the Egypt market and the US market. The two markets work differently, so jump to the section that applies to you below.
Egypt market
Before you withdraw
A few conditions apply to all withdrawals:
Settled balance only. Funds from recent sales may still be settling and won't be available until settlement is complete
Your account only. You can only withdraw to an account in your own name. The one exception is a first-degree relative (parent, spouse, sibling, or child), which requires Compliance approval
Valid, active destination. Your bank account or e-wallet must be active and able to receive transfers
No account restrictions. Your Thndr account must not be under any active restriction
Note: There are no withdrawal limits on Thndr. You can withdraw your full available balance at any time.
Withdrawal methods
Method | Processing time | Fee |
Bank transfer (CIB) | ~10 minutes (24/7) | EGP 2.5 |
Bank transfer (other banks) | ~15 minutes (Sun to Thu, 9 AM to 2:45 PM) | EGP 2.5 |
E-wallet | ~15 minutes (24/7) | EGP 2.5 |
Note: Non-CIB bank transfers are only processed during working hours (Sunday to Thursday, 9 AM to 2:45 PM). Requests submitted outside this window are queued and processed on the next working day.
How to withdraw to a bank account
Step 1: Add your bank account (one-time setup)
You only need to do this once for each bank account you want to use.
Open the Wallet tab
Tap Transfer
Select Bank transfers
Tap Add a bank account
Enter your details (IBAN or account number)
Note: There is a 4-hour security cooldown after adding a new account. You can submit your first withdrawal once this period ends.
You can add multiple bank accounts. Each requires a one-time setup, then becomes instantly selectable for future withdrawals.
Step 2: Submit a withdrawal request
After setup, use these steps for all future withdrawals to a verified bank account.
Go to Wallet
Tap Transfer
Select your verified bank account
Enter the amount
Tap Continue to submit
How to withdraw to an e-wallet
E-wallet withdrawals work differently from bank transfers. Thndr links automatically to the e-wallet associated with your registered phone number, so no manual setup or account details are needed.
Before you submit, make sure:
Your e-wallet is active and able to receive transfers
You haven't exceeded your e-wallet provider's daily or monthly limits (Vodafone Cash, Orange Money, or WE Pay)
To change your e-wallet: Update your phone number in Account Settings. Withdrawals will then go to the wallet linked to the new number.
To withdraw:
Go to Wallet
Tap Transfer
Select your verified phone number
Enter the amount
Tap Continue to submit
What happens after you submit a withdrawal request
Your request moves through the following stages:
Status | What it means | Can I cancel? |
Pending | Request received and queued | Yes |
Processing | Transfer is underway | No |
Complete | Funds sent successfully | No |
Rejected | Transfer failed. Check the reason in the app | No |
Voided | Transfer reversed after completion | No |
Once your withdrawal reaches Processing, the funds have left Thndr. Arrival time depends on the receiving provider and may take up to one business day.
You can check the withdrawal status on the Wallet page in the Thndr app.
If the withdrawal status is Pending, the withdrawal request is still queued and can still be cancelled
If the withdrawal status is Processing, the withdrawal transfer is already underway and can no longer be cancelled
If the withdrawal status is Complete, the withdrawal funds have been sent from Thndr's side. Check the receiving bank account or e-wallet and allow up to one business day for the funds to appear
If the withdrawal status is Rejected, check the withdrawal rejection reason shown in the app, resolve the issue, and submit a new withdrawal request
Note: Most withdrawals process automatically. In some cases, a withdrawal may require a human review before processing.
Why your withdrawal was rejected
If your withdrawal is rejected, it will be for one of the following reasons:
Reason | What it means |
Insufficient balance | Your Wallet balance dropped below the withdrawal amount between submission and processing |
Dormant account | Your bank account or e-wallet is inactive and not accepting transfers |
Closed account | Your bank account or e-wallet has been closed |
Invalid account details | No e-wallet is linked to your phone number, or your bank account number doesn't match the name on record |
Regulatory hold | An external governmental hold exists on your account (not imposed by Thndr) |
Invalid transaction | The transaction was not successfully sent to CIB |
Incorrect account number | The bank account number entered doesn't exist |
If your withdrawal was rejected, check the reason shown in the app and resubmit once the issue is resolved. If you're unsure what to do, reach out to support through the app.
What can delay a withdrawal
Withdrawals from Thndr are typically processed within one business day. However, a withdrawal may take longer if the request is submitted outside working hours, if the receiving bank or e-wallet needs more time to post the transfer, or if the account details are incorrect.
Requests submitted outside processing hours
CIB bank transfers and e-wallet withdrawals are processed 24/7.
Transfers to other banks are processed Sunday to Thursday, from 9 AM to 2:45 PM.
Requests submitted outside the 9 AM to 2:45 PM processing window, on Fridays, Saturdays, or during official holidays are queued and processed on the next working day.
Example:
A withdrawal to a non-CIB bank submitted on Thursday at 3:30 PM will be queued because it was requested after processing hours
The withdrawal will be processed on the next working day, Sunday, during the bank transfer processing window
Once processed, the receiving bank may require additional time to post the funds to the account
Receiving bank or e-wallet delays
A withdrawal marked as Complete means the funds were sent successfully from Thndr's side. The receiving bank or e-wallet provider may still need additional time to post the funds.
Incorrect or inactive account details
A withdrawal may be delayed, rejected, or returned if the bank account number, IBAN, or e-wallet details are incorrect or inactive.
If the withdrawal was sent to a mobile wallet, the funds will appear in the e-wallet linked to the registered phone number. Use the transaction receipt in the app to confirm where the transfer was sent.
Scheduled withdrawals
Scheduled withdrawals are processed on the selected date, not immediately. If you need the funds sooner, you can cancel the scheduled withdrawal while it is still cancellable and submit an instant withdrawal instead. Fees may apply.
What to do if a withdrawal hasn't arrived
Verify withdrawal status. Check the status of your withdrawal through the Wallet page in the Thndr app. If it shows as "Completed," the funds have been sent from Thndr's side
Check your bank account. Review your bank statement for pending or incoming transfers. Allow up to one business day for the funds to post
Confirm account details. Ensure the IBAN or account number provided is correct. If incorrect, update the details and resubmit the withdrawal request
If the expected processing time has passed and the funds still have not arrived, contact support through the Thndr app:
Go to My Hub
Select Help
Send a message detailing the delayed withdrawal request
Withdrawal delays are often caused by non-business days, incorrect account details, or banking network issues. By following the troubleshooting steps above, you can resolve most issues. If you need further help, contact Thndr support.
Special cases
Vodafone Cash withdrawals. If the withdrawal was routed to a mobile wallet, access the funds through the wallet provider's service using the transaction receipt
Scheduled withdrawals. Withdrawals scheduled for a specific date will be processed on that date. Instant withdrawals are available for a fee
Related topics
How to update your IBAN in the Thndr app
Understanding withdrawal statuses in Thndr
US market
Understand how US market withdrawals are processed, how long they take, and what can affect them.
Before you withdraw
A few conditions apply to all withdrawals:
Settled balance only. Funds from recent sales may still be settling and won't be available until settlement is complete. Cash typically takes 1 working day to settle after a sell order
Your account only. Withdrawals can only be made to a bank account registered in your name. Third-party transfers to accounts not in your name are not permitted
Valid, active destination. Your bank account must be active and able to receive transfers
No account restrictions. Your Thndr account must not be under any active restriction
Withdrawal methods
The US market supports wire transfers only. Withdrawals are processed to the bank account linked to your Thndr account.
Method | Processing time | Cut-off time |
Wire transfer | Next working day | 12:00 PM UAE time |
Note: Withdrawal requests submitted after the 12:00 PM UAE time cut-off will be queued and processed on the next working day. International transfers to bank accounts outside the UAE may be subject to longer timelines.
How to withdraw
Go to the Wallet tab in the Thndr app
Tap Transfer (-)
Select Wire Transfer
Select the bank account you'd like to withdraw to. Make sure it is registered under the same name as your Thndr account
Review the available balance you can withdraw
Enter the amount you'd like to withdraw
Tap Send Details to submit your request
What happens after you submit
Your withdrawal request will be processed on the next working day, provided it was submitted before the 12:00 PM UAE time cut-off. Once processed, arrival time depends on your bank and may vary for international transfers.
FAQs
How long does it take for funds to be available to withdraw after selling?
After placing a sell order, cash typically takes 1 working day to settle and become available to withdraw from your Thndr Wallet.
Can I withdraw to someone else's bank account?
Withdrawals can only be made to a bank account registered in your name. Transfers to third-party accounts, including accounts belonging to family members, are not permitted.
What is the daily cut-off time for withdrawals?
The daily cut-off time for US market withdrawals is 12:00 PM UAE time. Requests submitted after this time will be processed on the next working day.
Can I withdraw to a bank account outside the UAE?
International transfers to bank accounts outside the UAE are supported, but they may be subject to longer processing timelines than local transfers.