This article applies to Thndr Egypt accounts and withdrawals in Egyptian pounds only, and covers vailable withdrawal methods, fees, processing times, withdrawal statuses, rejection reasons, and possible delays.
What is available to withdraw, and where can you send it?
Here’s what to know before submitting a withdrawal request, including how much you can withdraw, where the money can be sent, and what may prevent the request from being processed.
Check how much is available to withdraw
You can only withdraw money from your settled balance.
To view the amount available for withdrawal, open the Wallet tile and tap the information (i) icon next to your total balance. This opens a balance breakdown showing your settled, unsettled, and pending balances.
Money from a recent stock sale may still be unsettled. Unsettled sale proceeds cannot be withdrawn until the settlement period is complete.
There are no withdrawal limits on Thndr. You can withdraw your full settled balance at any time.
The receiving account must be registered in your name
You can withdraw from your Thndr Egypt Wallet to:
A bank account registered in your name
An e-wallet linked to the phone number registered on your Thndr account
A withdrawal to a first-degree relative may be allowed only after receiving approval from Thndr Compliance.
First-degree relatives include:
A parent
A spouse
A sibling
A child
The receiving bank account or e-wallet must be active
The receiving bank account or e-wallet must be open, active, and able to receive transfers.
Your Thndr account must not be restricted
You cannot submit or complete a withdrawal while an active restriction applies to your Thndr account.
What withdrawal methods are available in Thndr Egypt?
Method | Processing time | Processing Hours |
CIB bank transfer | One day | 24 hours a day, 7 days a week |
Transfer to an Egyptian bank (non-CIB) | One working day | Sunday to Thursday, 9:00 AM to 2:45 PM |
E-wallet withdrawal | One day | 24 hours a day, 7 days a week |
⚠️ Important: These processing times refer to processing from Thndr’s side. The receiving bank or e-wallet provider may need additional time to reflect the money in the receiving account.
How much does a Thndr Egypt withdrawal cost?
Each withdrawal from a Thndr Egypt Wallet costs EGP 2.5.
The withdrawal fee applies to each separate withdrawal request.
How to withdraw from Thndr Egypt to a bank account
Withdrawing to a bank account involves two steps:
Step 1: Add and verify bank account (one-time setup)
To add a bank account:
Open the Wallet tile
Tap Local Bank Transfer
Tap Add a bank account
Enter the bank account number, receiver name, and IBAN
Submit the bank account details.
⚠️ The bank account must be registered under your name.
How long does it take to add and verify a new bank account?
A four-hour security cooldown starts after you add a new bank account.
You can submit your first withdrawal to the new bank account after the four-hour cooldown ends.
The cooldown applies only when the bank account is first added. After the cooldown, the verified bank account can be selected immediately for future withdrawals.
Can you add more than one bank account to Thndr?
You can add multiple bank accounts to your Thndr account. Each bank account must be added and verified separately. Each newly added bank account is subject to its own four-hour security cooldown.
Step 2: Submit a withdrawal request to a verified bank account
After your bank account has been added and the security cooldown has ended:
Open the Wallet tile
Tap Transfer
Select the verified bank account
Enter the withdrawal amount
Tap Continue
Review and submit the withdrawal request
How to withdraw from Thndr Egypt to an e-wallet
Thndr sends e-wallet withdrawals to the e-wallet linked to the phone number registered on your Thndr account.
You do not need to enter an e-wallet number manually for your withdrawals.
To submit an e-wallet withdrawal:
Open the Wallet tile.
Tap Transfer.
Select your verified phone number.
Enter the withdrawal amount.
Tap Continue.
Review and submit the withdrawal request.
What you should check before withdrawing to an e-wallet
Before submitting an e-wallet withdrawal, confirm that:
An active e-wallet is linked to your registered phone number.
The e-wallet can receive transfers.
You have not exceeded the provider’s daily limit.
You have not exceeded the provider’s monthly limit.
E-wallet limits are set by the e-wallet provider, not by Thndr.
E-wallet providers include:
Vodafone Cash
Orange Money
WE Pay
How to change the e-wallet used for Thndr Egypt withdrawals
Thndr sends e-wallet withdrawals to the wallet linked to the phone number registered on your account.
To use an e-wallet linked to a different number, update your phone number by tapping My Hub in the bottom navigation bar, and under Account tap Settings > Security > Change Phone Number
Once the number is updated, future e-wallet withdrawals will be sent to the wallet linked to the new number.
Only one phone number—and its corresponding e-wallet—can be linked to your Thndr account at a time.
What happens after you submit a Thndr Egypt withdrawal?
A withdrawal request moves through a series of statuses.
Withdrawal Status | What it means | Can I cancel? |
Pending | Thndr received the request and it is waiting to be processed | Yes |
Processing | The transfer is underway | No |
Complete | Thndr successfully sent the funds | No |
Rejected | The withdrawal could not be processed | No |
Voided | The transfer was reversed after completion | No |
You can check the current withdrawal status on the Wallet page in the Thndr app.
See Why Your Withdrawal is Delayed, Rejected, or Missing to learn more about withdrawal statuses.
FAQs
What does insufficient balance mean for a withdrawal?
An insufficient-balance rejection means that your available settled balance fell below the requested withdrawal amount.
This may happen between the time the request is submitted and the time it is processed.
Check your available settled balance before submitting a new withdrawal.
What does dormant account mean?
A dormant account is a bank account or e-wallet that is inactive and cannot receive the transfer.
Contact the receiving provider or use another active account.
What does invalid account details mean?
Invalid account details may mean that:
The bank account number is incorrect.
The IBAN is incorrect.
The receiving account is registered under a different name.
No active e-wallet is linked to the registered phone number.
Correct the account details before adding and verifying a new bank account to withdraw to.
When are non-CIB bank withdrawals processed?
Transfers to Egyptian banks other than CIB are processed:
Sunday to Thursday
From 9:00 AM to 2:45 PM
Requests submitted outside this processing window are queued until the next working-day processing window.
What happens if you submit a non-CIB withdrawal after 2:45 PM?
A non-CIB bank withdrawal submitted after 2:45 PM is queued. The withdrawal is processed during the next working-day window.
For example, a withdrawal submitted to a non-CIB bank on Thursday at 3:30 PM will be queued. The next working day is Sunday, unless Sunday is an official holiday. The request will be processed during Sunday’s bank processing window.
The receiving bank may then require additional time to reflect the funds.
Why has a Complete withdrawal not appeared in your account?
A Complete withdrawal means that Thndr successfully sent the funds.
The receiving bank or e-wallet may still be processing or posting the transfer.
Allow up to one business day for the funds to appear. Check the receiving account statement or transaction history.