Before you withdraw

A few conditions apply to all withdrawals:

Settled balance only. Funds from recent sales may still be settling and won't be available until settlement is complete.
Your account only. You can only withdraw to an account in your own name. The one exception is a first-degree relative (parent, spouse, sibling, or child) — this requires Compliance approval.
Valid, active destination. Your bank account or e-wallet must be active and able to receive transfers.
No account restrictions. Your Thndr account must not be under any active restriction.

Note: There are no withdrawal limits on Thndr — you can withdraw your full available balance at any time.

Withdrawal methods

Method	Processing time	Fee
Bank transfer — CIB	~10 minutes (24/7)	EGP 2.5
Bank transfer — other banks	~15 minutes (Sun–Thu, 9 AM–2:45 PM)	EGP 2.5
E-wallet	~15 minutes (24/7)	EGP 2.5

Note: Non-CIB bank transfers are only processed during working hours (Sunday–Thursday, 9 AM–2:45 PM). Requests submitted outside this window are queued and processed on the next working day.

Withdraw to a bank account

Step 1: Add your bank account (one-time setup)

You only need to do this once for each bank account you want to use.

Open the Wallet tab.
Tap Transfer.
Select Bank transfers.
Tap Add a bank account.
Enter your details (IBAN or account number).

Note: There is a 4-hour security cooldown after adding a new account. You can submit your first withdrawal once this period ends.

You can add multiple bank accounts. Each requires a one-time setup, then becomes instantly selectable for future withdrawals.

Step 2: Submit a withdrawal request

After setup, use these steps for all future withdrawals to a verified bank account.

Go to Wallet.
Tap Transfer.
Select your verified bank account.
Enter the amount.
Tap Continue to submit.

Withdraw to an e-wallet

E-wallet withdrawals work differently from bank transfers. Thndr links automatically to the e-wallet associated with your registered phone number — no manual setup or account details are needed.

Before you submit, make sure:

Your e-wallet is active and able to receive transfers.
You haven't exceeded your e-wallet provider's daily or monthly limits (Vodafone Cash, Orange Money, or WE Pay).

To change your e-wallet: Update your phone number in Account Settings. Withdrawals will then go to the wallet linked to the new number.

To withdraw:

Go to Wallet.
Tap Transfer.
Select your verified phone number.
Enter the amount.
Tap Continue to submit.

What happens after you submit a withdrawal request

Your request moves through the following stages:

Status	What it means	Can I cancel?
Pending	Request received and queued	Yes
Processing	Transfer is underway	No
Complete	Funds sent successfully	No
Rejected	Transfer failed — check the reason in the app	No
Voided	Transfer reversed after completion	No

Once your withdrawal reaches Processing, the funds have left Thndr. Arrival time depends on the receiving provider and may take up to one business day.

You can check the withdrawal status on the Wallet page in the Thndr app.

f the withdrawal status is Pending, the withdrawal request is still queued and can still be cancelled.

If the withdrawal status is Processing, the withdrawal transfer is already underway and can no longer be cancelled.

If the withdrawal status is Complete, the withdrawal funds have been sent from Thndr’s side. Check the receiving bank account or e-wallet and allow up to one business day for the withdrawal funds to appear.

If the withdrawal status is Rejected, check the withdrawal rejection reason shown in the app, resolve the issue, and submit a new withdrawal request.

Note: Most withdrawals process automatically. In some cases, a withdrawal may require a human review before processing

Why your withdrawal was rejected

If your withdrawal is rejected, it will be for one of the following reasons:

Reason	What it means
Insufficient balance	Your Wallet balance dropped below the withdrawal amount between submission and processing
Dormant account	Your bank account or e-wallet is inactive and not accepting transfers
Closed account	Your bank account or e-wallet has been closed
Invalid account details	No e-wallet is linked to your phone number, or your bank account number doesn't match the name on record
Regulatory hold	An external governmental hold exists on your account (not imposed by Thndr)
Invalid transaction	The transaction was not successfully sent to CIB
Incorrect account number	The bank account number entered doesn't exist

If your withdrawal was rejected, check the reason shown in the app and resubmit once the issue is resolved. If you're unsure what to do, reach out to support through the app.

What can delay a withdrawal

Withdrawals from Thndr are typically processed within one business day. However, a withdrawal may take longer if the request is submitted outside working hours, if the receiving bank or e-wallet needs more time to post the transfer, or if the account details are incorrect.

Requests submitted outside processing hours

CIB bank transfers and e-wallet withdrawals are processed 24/7.

Transfers to other banks are processed Sunday to Thursday, from 9 AM to 2:45 PM.

Requests submitted outside the 9 AM to 2:45 PM processing window, on Fridays, Saturdays, or during official holidays are queued and processed on the next working day.

Example

A withdrawal to a non-CIB bank submitted on Thursday at 3:30 PM will be queued because it was requested after processing hours.
The withdrawal will be processed on the next working day, Sunday, during the bank transfer processing window.
Once processed, the receiving bank may require additional time to post the funds to the account.

Receiving bank or e-wallet delays

A withdrawal marked as Complete means the funds were sent successfully from Thndr’s side. The receiving bank or e-wallet provider may still need additional time to post the funds.

Incorrect or inactive account details

A withdrawal may be delayed, rejected, or returned if the bank account number, IBAN, or e-wallet details are incorrect or inactive.

If the withdrawal was sent to a mobile wallet, the funds will appear in the e-wallet linked to the registered phone number. Use the transaction receipt in the app to confirm where the transfer was sent.

Scheduled withdrawals

Scheduled withdrawals are processed on the selected date, not immediately. If you need the funds sooner, you can cancel the scheduled withdrawal while it is still cancellable and submit an instant withdrawal instead.
Fees may apply.

What to do if a withdrawal has not arrived

Verify Withdrawal Status: Check the status of your withdrawal throught the Wallet page in the Thndr app. If it shows as "Completed," the funds have been sent from Thndr’s side.
Check Your Bank Account: Review your bank statement for pending or incoming transfers. Allow up to one business day for the funds to post.
Confirm Account Details: Ensure the IBAN or account number provided is correct. If incorrect, update the details and resubmit the withdrawal request.

If the expected processing time has passed and the funds still have not arrived, contact support through the Thndr app:

Go to My Hub.
Select Help.
Send a message detailing the delayed withdrawal request.

Special Cases

Vodafone Cash Withdrawals: If the withdrawal was routed to a mobile wallet, access the funds through the wallet provider’s service using the transaction receipt.
Scheduled Withdrawals: Withdrawals scheduled for a specific date will be processed on that date. Instant withdrawals are available for a fee.

Conclusion

Withdrawal delays are often caused by non-business days, incorrect account details, or banking network issues. By following the troubleshooting steps outlined above, you can resolve most issues efficiently. If further assistance is needed, contact Thndr support for help.

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