A deposit may take time to appear in your Thndr wallet depending on the top-up method, confirmation status, business days, and compliance checks.
Common Reasons for Deposit Delays
The deposit request was not confirmed in the Thndr app
After transferring money, you must submit a deposit request in the Thndr app. A transfer alone does not automatically create a deposit request.
To confirm a deposit request:
Open the Thndr app.
Tap Wallet.
Tap Top Up (+).
Select the deposit method used.
Enter the transfer amount and transfer date.
Upload the transfer receipt if required.
Tap Confirm Deposit.
The deposit is still within the normal processing time
Processing time depends on the deposit method used.
Most InstaPay, e-wallet, bank transfer, and cash deposit requests are processed within a few hours and may take up to one business day.
Debit card deposits are usually instant when the card is supported and the transaction is successful.
Fridays, Saturdays, and official holidays do not count as business days.
The transfer came from an account that is not in your name
Deposits must usually come from a payment method registered in your own name. This requirement supports anti-money laundering compliance.
If the transfer came from a first-degree relative, such as a parent, spouse, son, daughter, or sibling, contact Thndr support so the Compliance team can review the request.
The Compliance team may accept the request or return the amount.
The transfer details do not match the deposit request
A deposit may be delayed if the amount, transfer date, transfer method, or sender details do not match the deposit request submitted in the Thndr app.
Check that the transfer receipt matches the information entered in the app.
Multiple transfers were submitted as one deposit request
Each transfer must be confirmed separately in the Thndr app.
For example, if you made two separate bank transfers of EGP 5,000 each, you should submit two separate deposit requests. Do not submit one deposit request for EGP 10,000.
What to Do If a Deposit Is Delayed
If the expected processing time has passed, start a support conversation in the Thndr app.
To report a delayed deposit:
Open the Thndr app.
Go to My Hub, and tap Help
Tap Send Message
Provide information of your sitaution and attach a clear transfer receipt if requested.
The support team will review the deposit request, transfer details, and compliance requirements.
FAQs
How long does a deposit take to appear in a Thndr wallet?
Deposit processing time depends on the top-up method used. Most InstaPay, e-wallet, bank transfer, and cash deposit requests are processed within a few hours and may take up to one business day. Debit card deposits are usually instant when the card is supported and the transaction is successful.
Do Fridays and Saturdays count as business days for deposit processing?
Fridays, Saturdays, and official holidays do not count as business days for deposit processing.
Does a customer need to confirm a deposit after transferring money?
A customer must submit a deposit request in the Thndr app after transferring money. A transfer alone does not automatically create a deposit request.
Can a customer submit one deposit request for multiple transfers?
Each transfer must be confirmed separately in the Thndr app. Multiple transfers should not be combined into one deposit request.
Can a deposit come from another person’s account?
Deposits must usually come from a payment method registered in the customer’s own name. If the transfer came from a first-degree relative, the customer should contact Thndr support so the Compliance team can review the request.
What should a customer do if a deposit has not appeared after the expected processing time?
The customer should start a support conversation in the Thndr app.