This guide covers both password and PIN recovery processes, ensuring you can regain access to your account quickly and securely.

Resetting a Forgotten PIN

To reset your password in the Thndr app:

Open the Thndr app and tap “Forgot PIN” on the login screen.
Verify your identity: - Enter the one-time verification code (OTP) sent to your registered email address. - Alternatively, complete live verification by taking a selfie as prompted in the app. Your selfie will be reviewed and matched to your account details.
Set a new pin when prompted.
Submit the request and wait for approval. You’ll receive a notification once your request is processed.
Log in with your new password.

The review process for live verification may take several hours. Ensure your selfie is clear and matches your account details.

Recovering a Forgotten PIN

If you’ve forgotten your PIN, follow these steps:

Tap “Forgot PIN” on the login screen.
Start the account recovery process by selecting the appropriate option in the app.
Verify your identity: - Capture a photo of your national ID as instructed. - Optionally, enable biometrics (Face ID or fingerprint) for easier sign-in after recovery.
Set a new PIN and confirm it.
Submit the request and wait for approval. You’ll receive a notification once your request is processed.

Password Reset Request Not Processed: If your password reset request wasn’t processed, repeat the steps above and ensure you tap “Confirm” at the end of the process.
Using a New Device: If you’re using the Thndr app on a new phone, follow the same password recovery steps to regain access.

Choose a strong password or PIN: Avoid easy-to-guess combinations like “1234” or “0000.”
Enable biometrics: Use Face ID or fingerprint authentication for quicker and more secure access.
Keep your credentials safe: Store your password or PIN securely and avoid sharing them with others.

By following these steps, you can easily reset or recover your Thndr account credentials and ensure secure access to your account.