Closing your Thndr account is a permanent process that begins with a 30-day deactivation period. During these 30 days, your account is hidden but recoverable; after that, your data is permanently deleted.
Follow this guide to ensure a smooth exit and understand what happens to your information.
Step 1: Start the Deletion Process
To begin, navigate to the deletion screen in the app:
Open the My Hub tab.
Under Account, tap Settings.
Tap Delete Account.
Step 2: Complete the Requirements Checklist
Once you tap Delete Account, the app will ask you to clear any active ties to your account. To proceed, you’ll need to address any outstanding requirements shown on your screen. As you resolve each item, the checkmark will turn green; once the list is complete, you can submit your final request.
Requirement | Action Needed |
Portfolio Balance | Sell all shares or transfer them to another custodian until your balance is zero. |
Active Orders | Cancel all pending "Buy" or "Sell" orders. |
Wallet Balance | Withdraw your funds until the balance is less than 50 units in each currency:
Egypt Wallet: Under 50 EGP
US Wallet: Under 50 USD
UAE Wallet: Under 50 AED
|
Savings Balance | Withdraw any funds held in Thdnr Savings (Clouds) |
Subscriptions | Cancel any active Thndr subscription plans. |
Funding Requests | Cancel any pending top up requests. |
Step 3: Submit Deletion Request
Once all requirements are met and the indicators turn green, you can finalize your request by following the on-screen prompts to confirm the deletion.
Immediate Deactivation: Upon submission, you will be logged out and your account will be deactivated instantly.
Step 4: The 30-Day Reconsideration Period
Closing your account is a significant step, so we provide a 30-day buffer before the deletion is finalized.
If you change your mind, you have 30 days to stop the process. Simply log back into the app with your credentials to reactivate your account.
After the 30-day window expires, your account and app data are purged from our systems and cannot be recovered.
Data Retention and Regulatory Records
While Thndr deletes your app-related data, please note that we are legally required to maintain certain records for regulatory compliance.
Information regarding your identity and trade history will remain with external entities such as the Egyptian Stock Exchange (EGX) and MCDR, as mandated by financial law.
Still have questions?
If you’re having trouble clearing your requirements or need further assistance, please reach out to our support team via the in-app chat.