Overview
Dealing with a loved one's financial affairs is never easy. This guide walks you through how to settle their Thndr account — covering shares, mutual funds, and Wallet balance — in a way that follows Egyptian legal requirements and ensures every heir receives their rightful share.
Step 1: Gather documents and notify Thndr
The first step is collecting the required legal documents. Once you have them, each heir must contact Thndr support individually through their own verified Thndr account — not through the deceased's account.
Required documents:
Death Certificate – official copy
The deceased's ID – National ID or passport
Decree of Distribution
Each heir's ID – National ID or passport
Once you reach out via in-app chat with these documents, our team will verify them and open a formal case to guide you through the rest of the process.
Step 2: Obtain official statements from MCDR
After notifying Thndr, each heir must visit Misr for Central Clearing, Depository and Registry (MCDR) in person. This is a mandatory regulatory step in Egypt.
Bring the documents from Step 1 to:
Print an official Statement of Assets — this confirms exactly what the deceased held
Formally certify the Inheritance Distribution for the portfolio
Important: This MCDR statement is required before any assets can be transferred or released.
Step 3: Transfer the assets
Once the MCDR statement is ready, assets are distributed according to Sharia law and the Decree of Distribution. The process varies by asset type.
EGX shares
Shares must first be unbooked (released) from the deceased's account before they can be transferred to heirs.
Unbooking the shares
The unbooking depends on who holds the shares in custody:
If held with Thndr — once we verify your MCDR statement, our team handles the unbooking
If held with AUB (Ahli United Bank) — visit an AUB branch in person with your Step 1 documents and MCDR statement
Receiving your share
Once the shares are unbooked, each heir chooses where their portion will be held:
Option A: Keep them with Thndr — you'll need an active, funded, and fully coded Thndr account; we'll transfer your legal share directly into your portfolio
Option B: Move to another broker or bank — provide us with the details of your chosen custodian and we'll coordinate the transfer
Mutual funds
Mutual fund certificates are managed by their respective Asset Managers. Present your documents and MCDR statement directly to the relevant Asset Manager to execute the legal transfer or sale of the certificates.
Thndr Wallet balance (cash)
Any uninvested cash in the deceased's Thndr Wallet goes through a compliance review. Thndr's compliance team distributes these funds to each heir via a bank cheque corresponding to their legal share.
FAQs
What if a family member already has access to the deceased's account?
Do not use those credentials to place orders, withdraw funds, or make any transfers. Taking action on the account before the formal inheritance process is complete can lead to serious legal complications.
If someone in your family has access, please contact Thndr support immediately via in-app chat. We'll secure the account and protect the assets until the legal handover is finalized.
How do I contact Thndr support incase of a deceased family member?
Open the Thndr app, go to in-app chat, and ask to speak to a customer support agent. Make sure you're reaching out from your own verified Thndr account, not the deceased's.