If you need to change your trading account password, please follow the below steps: 

  • Tap "Reveal" on your Invest screen or tap on your wallet
  • Here you will see a "Forgot Passphrase" option
  • Tap on "Forgot Passphrase" and then tap on the "Contact Support" button
  • A chat window will pop up where you will be asked send a clear photo of your National ID and selfie of yourself making a peace sign ✌️
  • One of our support agents will take it from there

The extra steps taken here are to make sure it is you that is trying to access your account.

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